Admin: Transaction Management

1.4 Transaction Management

1.4.1) Search for a Transaction

1. Access System Management.

   

2. Select Transaction Management.

   

3. Search using one or more of the following:

   • Transaction ID
   • Student name
   • Student email
   • Course name
   • Payment status
   • Payment date

   

4. Open the relevant transaction.

   

5. Review:

   • Payment amount
   • Voucher or discount
   • Payment method
   • AlePay reference
   • Payment status
   • Enrolment status
   • Created and updated time

   

1.4.2) Investigate a Failed Payment

1. Search for the affected transaction.

   

2. Open the transaction details.

3. Confirm whether the status is:

   • Pending
   • Failed
   • Cancelled
   • Successful

   

4. Review the payment response or failure reason.

   

5. Confirm whether the student was enrolled.

6. Ask the student to retry payment when no successful payment exists.

7. Escalate the transaction when the payment provider shows success but the LMS does not.

Important Notes

• Do not manually enrol a student until payment status has been verified.
• Record the transaction ID and payment reference before escalation.