Additional Troubleshooting

Payment Completed but Course Is Missing

• Open My Learning and refresh the page.
• Check whether the transaction is still pending.
• Sign out and sign in again.
• Do not submit another payment without checking the first transaction.
• Contact support with the transaction evidence.

Voucher Code Does Not Work

• Confirm that the code was entered correctly.
• Check the start and expiry dates.
• Confirm that the voucher applies to the selected course.
• Confirm that the usage limit has not been reached.
• Contact support if the voucher should still be valid.

Trial Course Is Locked

• Check the trial expiry date.
• Confirm whether the lesson is included in the trial.
• Select Upgrade to purchase full access.
• Contact support if the trial expired earlier than displayed.

Assignment Shows Revision Required

• Open the submission.
• Read the instructor feedback.
• Update the response or attachment.
• Submit the revised version before the deadline.
• Confirm that the status changes to resubmitted.

Certificate Is Not Available

• Confirm that every required lesson is complete.
• Check quiz passing scores.
• Check assignments and essays for instructor approval.
• Verify the certificate name.
• Refresh the certificate page.
• Contact the instructor or support if all conditions are complete.